Retry a Failed Send

Identify failed send attempts and retry them manually.

Mailings that were not sent because of a technical error on the SMTP server can easily be resent once the error has been resolved. Technical errors include authentication errors, such as an incorrect password.

• In the settings, under “Printing & Sending” go to “Email Server”

• Select the relevant email server

• Select the emails you want to resend

• Under “Options” click “Resend”

• Choose whether payment reminders should also be resent if the receivable has already been paid

• Confirm sending with “Send now”

Note(s):
Failed mailings can only be viewed and resent by the account owner or the technical contact.