Mention (@-Mention)

Notify colleagues with @-mentions in notes and comments.

Mentioning Colleagues in Comments

With the @ mention, you can address colleagues directly in comments—in customers, documents, orders, and clarification cases. Mentioned people receive a notification right away with a direct link to the comment.

How It Works

Mentioning colleagues

In a comment field, type @ and start entering a colleague's name or email address. Select the person you want from the dropdown list.

The name appears as a blue token in the text field, making it clearly recognizable as a mention.

Click Save — the mentioned person will then be notified.

Edit mentions

You can add or remove mentions in existing comments after the fact. Newly added people receive a notification; people who have already been notified are not notified again.

Notifications for mentions

In-app

Mentioned people automatically receive an in-app notification with a direct link to the comment.

Email (optional)

Email notifications for mentions are disabled by default. To enable them, navigate to your User Settings and turn on the "@-Mention Email Notifications" toggle.

Frequently Asked Questions

Who appears in the @ selection list?
Only users who have read access to the respective object (customer, JE, sales order, or clarification case). People without access are not displayed.

I'm not receiving email notifications for mentions. What's the reason?
Email notifications for @-mentions are optional and must be enabled in the user settings. You always receive in-app notifications automatically.

Can I mention entire teams or groups?
No — only individual people can be mentioned.