Recommended Column Configuration for Index Pages
The columns displayed on the Clarification index pages (the Clarification inbox), their order, and their appearance are fully configurable. This page describes the recommended base configuration from Bilendo — a proven starting point that we recommend all customers adopt and that you can then adapt to your processes.
Where to configure this
You configure the columns of the Clarification index page in the index page settings:
Open the list view of Clarifications and click Table Layout > Interface Templates at the bottom right.
Select the interface template there, e.g., Standard.
In the interface template, select “Clarifications” > Configure.
The Configure Columns — Clarifications dialog opens.
Use + Add Column to add a field from the Available Fields; Remove All Columns clears the selection.
Change the order by dragging and dropping the handle (⠿) of the respective column card.
For each column, you can set the sort order, alignment, font weight, color, and background; to remove a single column, use Delete.
Save your changes with Save (or discard them with Cancel).
[Screenshot: the "Clarifications" settings entry with toggle and "Configure" button]
Recommended Columns & Order
The following sequence moves from identification (customer, document) through processing status (responses, status, next action) to the time- and amount-related fields:
| # | Column | Shows | Sorting | Alignment |
|---|---|---|---|---|
| 1 | ◐ Read indicator | Whether the clarification has been read or is unread, and whether there are new comments. | Default | — |
| 2 | Cust. Name – Cust. No. | Customer name and customer number. | Default | Left |
| 3 | From/With | Reporter and handler of the clarification (from → to). | — | Center |
| 4 | Invoice number | The document number of the underlying document. | — | Left |
| 5 | Responses | The submitted responses along with reason badges (number of open/current responses). | — | Left |
| 6 | Clarification status | The status (e.g., Open, Escalated) with the associated action icons. | — | Right |
| 7 | Next Action | The highlighted next action (e.g., Awaiting response / Awaiting response review / Awaiting closure). | — | Left |
| 8 | Created | The creation date of the clarification. | Default | Right |
| 9 | Due | The due date. | Default | Right |
| 10 | Open Amount | The open amount of the document. | — | Left |
| 11 | Amount | The document amount. | — | Left |
Note: "Sorting: Default" indicates the columns that are used for sorting by default (here the read indicator, customer, and creation and due dates). All settings can be adjusted for each column at any time.
[Screenshot: the "Configure Columns — Clarifications" dialog with the column cards and available fields]
Other Available Fields
Beyond the recommended baseline, the dialog offers additional fields that you can add as needed:
Number, Workflow, Response Template, Region, Business Unit, Sales Unit, Document, Debit Note Total, Debit Note, Topic, Team, Dunning Stop, Assignment, Due Date, Customer Balance, and a Comment column.
Tip: Add Workflow and Topic if your team runs several workflows in parallel, or Team and Assignment if distribution across teams is the main focus. Otherwise, keep the baseline configuration lean — additional columns noticeably increase the width of the index page.
[Screenshot: the clarifications index page with the recommended column order]