Postpone

Temporarily postpone dunning processes and resume them as needed.

So that you can postpone specific dunning notices without having to set a dunning stop for the entire customer, we offer the option of deferring a dunning notice until a specific date. Once this deferral period has expired, you will find the dunning notice, provided the documents are still open, in the dunning preview as usual.

Deferring a dunning notice:

• In “Dunning”, find the dunning notice you want to defer

• Click the arrow next to “Edit” and select “Defer”

• Select a date until which the dunning notice should be deferred

• Optionally, add a note

• Confirm the deferral by clicking “Defer”

• You can find deferred dunning notices under “Deferred”

Removing a dunning notice from deferral:

• In “Dunning”, go to “Deferred”

• Select the relevant dunning notice

• Click the arrow next to “Edit” and select “Cancel deferral”

• The dunning notice is displayed in the dunning preview according to the calculated shipping date

Note(s):
The postponement is automatically canceled when the dunning level of the dunning notice changes.
The postponed dunning notice can be found at any time on the debtor's detail page. The dunning notice is only hidden from the dunning preview.