Dunning Procedure & Blocking Process
Every SAP dunning procedure becomes a Bilendo dunning area; the regulated blocking process remains in IS-U.
A utility runs multiple dunning procedures (or collection strategies per BRF+) in FI-CA, one for each customer segment. A dunning level is a bundle of activities: letter, fee, interest, disconnection warning, disconnection order to the grid operator, collections. Bilendo takes over the communication levels; the disconnection process stays where market communication is.
Two terms, two fields
| SAP | Bilendo | Meaning |
|---|---|---|
Dunning procedure CADunningProcedure (or CACollectionStrategy) | Dunning area → dunning strategy | HOW dunning is done: levels, deadlines, fees, interest, channel |
Dunning grouping CADunningNoticeGroup (+ alternative dunning recipient, leading contract account) | Dunning group | WHICH items go into a letter |
Both are transmitted as a custom field of type "mapped" on the debtor; the customer provides the value mapping (procedure → dunning area) as a table.
Who handles which step
| Step | Who | Note |
|---|---|---|
| Payment reminder, 1st/2nd dunning notice, dunning fees, late payment interest | Bilendo | One strategy per dunning area; the SAP activities for these levels are switched off on the cutover date |
| Dunning block, deferral, installment plan | SAP is the source | Bilendo follows: dunning_stop, external_dunning_stop_date; an installment plan replaces the original items (withdrawn), and the installments come in as new items |
| Disconnection warning (arrears ≥ 2 monthly installments and ≥ €100, four weeks) | Customer decision | Proposal: stays in IS-U, because the threshold check under § 19 StromGVV/GasGVV runs there |
| Averting agreement (mandatory offer), disconnection notice (eight business days), disconnection order, reconnection | SAP / IS-U | triggered by the dunning level reported back by Bilendo |
| Collections | By segment | Special contract/commercial: Bilendo; basic supply: after the disconnection process, from SAP |
Legal framework by segment
Basic electricity/gas supply — § 19 StromGVV/GasGVV: Service interruption only if two monthly installments are overdue, totaling at least €100; four weeks after the threat of interruption; a settlement agreement with interest-free installments must be offered before the announcement; announcement eight business days in advance; disputed amounts and amounts not yet due do not count.
District heating — § 33 AVBFernwärmeV: Suspension two weeks after the threat of suspension, subject to proportionality.
Special contract, commercial, market partner — contractual; commercial dunning, interest under § 288 BGB, debt collection.
Handover of dunning authority
During the initial extraction, Bilendo takes over the dunning level (CADunningItem.CADunningLevel) and the last dunning date (CADunning.CAIssueDate) from the FI-CA dunning history one time only, so that an account at level 2 does not start over at level 1. After that, Bilendo manages the level and reports it back.